Privacy notice

Who we are

InSain Productions, in New York and Toronto, is the short-video business of Sam&Sain Co., which is responsible for the personal information described here.

What we collect

When you contact us, we collect the details you choose to give: your name, business name, email address, phone number and your message. When you apply to work with us, we also collect your answers about your business and what you post, the figures you set in the application and anything you write in it. We also collect basic information about how the website is used, such as pages visited, to improve it.

Job applications

When you apply for a role, we collect your contact details, location, portfolio links, experience, tools, availability, compensation expectations and any optional information or CV/résumé PDF you provide. We use these details to review your application and contact you about that role. Application details and uploaded PDFs are stored in our private business system, which runs on Fly.io in Toronto, Canada, with its files stored on Cloudflare R2. They are also sent to our company inbox through Resend. The application does not subscribe you to marketing emails.

Application text and uploaded PDFs are not sent to our analytics services or saved in browser storage. Links and PDFs you supply are shared with the team reviewing applications; downloading a PDF from our business system requires an authorised account. We retain applications for the recruitment process and related follow-up, and you can request access, correction or deletion through our contact form.

Why we collect it

We use your details to reply to your enquiry, to arrange a consultation, and, if we work together, to deliver our services. We do not sell personal information.

How we measure use of the website

We use PostHog, an analytics service hosted in the United States, to measure page visits, progress through the application and whether a request succeeds. It stores a randomly generated identifier in your browser. Our analytics events exclude form text, contact details and URL query strings. If an AI assistant such as ChatGPT or Perplexity sent you here, we record only its name. We do not enable session recording or automatic recording of clicks and form interactions. Analytics is switched off if your browser sends a Do Not Track signal. We use this information to improve the site.

The application also saves your selected choices in this browser so you can return to them. Your contact details and anything you type into the application are kept only in that browser tab, so a refresh does not lose them, and are cleared when you close the tab or send the application. Choosing “Start again” clears the saved choices and what you typed.

Who we share it with

We use Vercel to host the website, Resend to send notifications, Gmail for our company correspondence and consent records, and PostHog to measure site use. Enquiries go to our company inbox. Applications, privacy requests and client complaints are also copied to a team member’s company inbox for follow-up. These services may process information outside Canada.

When you apply to work with us, your answers and details go to our company inbox by email so we can read them and reply. If we set up a consultation with you, its details are stored in our internal business system, which runs on Fly.io in Toronto, Canada, with its files stored on Cloudflare R2, so we can prepare for the call, and our team receives an internal notification through Discord with your name, your business and the time of the call. The website also keeps a private copy of each application and job application on Cloudflare R2 for two weeks, in case it does not reach us, and then deletes it. These services may also process information outside Canada.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and client records for as long as the law requires.

Your choices

You can ask to see, correct or delete the personal information we hold about you, and you can withdraw your consent to be contacted at any time.

Contact

Our privacy officer is responsible for how we handle personal information. For questions about privacy, or requests to see, correct or delete your information, choose “Privacy request” on our contact form.

Last updated 10 November 2026.